FAQ

Most frequent questions. Answered!!

Everyone!. We built Fanbace to level the playing field and enable anyone in the music and live entertainment industries to monetise a global fanbase without risk or upfront costs of traditional merchandise offering. Whether you’re forming your first band, or established and want to earn more and have more control over your IP, then Fanbace Merch is for you.

All artists need revenue to support their careers. Merchandise is a sustainable way to keep revenue flowing. And now using Fanbace you can monetise your growing fanbase without any risk or need to invest in stock.

Simple! Hit the Sign Up | Sign in button in top menu. Create and activate your account, and you’re ready to get started.
Our apparel is printed using a print process called DTG (Direct to Garment). The process is 100% digital and has no limitations on the number of colours you can use in a design. You can print full colour artwork with no additional costs or fees. Giving you total freedom to experiment, try new things or offer designs that previously where too risky to invest in or outside the normal scope of traditional screen print.
All our apparel products are printed using a process called Direct to Garment or DTG. During the print process the inks are jetted on to the surface of the garment. Creating a bond with the textile resulting in a very soft hand feel.

DTG is a 100% digital process which enables use to print one off items without huge costs or setup times.A huge USP of DTG is you’re not limited by the number of colours that make up a design. You’re free to use every conceivable colour you can create using RGB.

Mugs and other hardline products are printed using a process called Sublimation. Like DTG sublimation is a digital process so you’re not restricted by the number of colours. One thing to note with sublimation is, all products start from a white base and not all products offer full print coverage. This is something to bear in mind when designing. For example our 11oz coffee mug has a print area of 22cm w x 8cm h which results in a lot of white space left uncovered. In this case we’d recommend using a position print, logo on each side of the mug, making the most of the white canvas to make your design pop.
NO! We’d like you to, but NO. The beauty of Fanbace is you can use our solution when it makes sense for you. Use Fanbace to get started, experiment with products, designs and colours. Find out what your fans like or dislike by offering a wider range.

Offer that album artwork from your back catalogue on a hoodie or different colour way. Why not offer your entire back catalogue! No risk or stock commitment means you’re free to offer Merch your way.
Print on Demand is 100% risk free way to offer your global fanbase amazing Merch. Products are only printed when an order is placed and paid in full. We print and ship direct to your fans anywhere in the world. No upfront investment in stock or minimum order quantities. When an order is placed we take over, print and fulfil direct to your fan. All the time updating you on the status of the order. Leaving you to create music and profit.

Bulk or volume on the surface can seem like a more attractive option. If you know you’ll sell out, have a team or have the time to fulfil orders yourself, then yes it can be a good route to take. If you have none of the above, it can work out expensive, time consuming, a return on your investment is hard to calculate. Also, what to do with the left over stock in your spare bedroom, under your bed or garage?

No and No! Our pricing is totally transparent and displayed at every stage when saving and or publishing a product.

The short answer is Yes!.
We ship to your fans anywhere in the world. It’s our goal to fulfil and ship from the closet point to the delivery address, reducing fulfilment and shipping times and removing international or cross boarder transit.

Please Note items from the same order may arrive separately.
Once orders leave our facilities and enter the carriers network we have limited control. If you are ordering as a gift for a birthday, Xmas or another special occasion we recommend you allow plenty of time to avoid disappointment.

Due to the ongoing impact of Covid-19 orders may take up to 7 days longer depending on the effect on the carrier network in the destination country or city.

Shipping rates are calculated by weight.

Weight by Product:
T-shirt – 200g
Sweatshirt – 600g
Hoodie – 600g
Mug – 400g
Tote Bag – 200g
Poster – 200g

See below rate cards. 

*EU-EFTA – Iceland, Liechtenstein, Norway and Switzerland
€€€ EU EU-EFTA UK US CA AU Rest of World
-250g €5.29 €7.81 €3.43 €3.34 €8.45 €9.84 €7.97
250g-1kg €7.52 €12.62 €5.67 €8.42 €14.16 €17.57 €20.90
+1kg


*EU-EFTA – Iceland, Liechtenstein, Norway and Switzerland
£££ EU EU-EFTA UK US CA AU Rest of World
-250g £4.66 £6.87 £3.02 £2.94 £7.44 £8.66 £7.01
250g-1kg £6.62 £11.11 £4.99 £7.41 £12.46 £15.46 £18.39
+1kg

*EU-EFTA – Iceland, Liechtenstein, Norway and Switzerland
USD$ EU EU-EFTA UK US CA AU Rest of World
-250g $6.35 $9.37 $4.12 $4.01 $10.14 $11.81 $9.56
250g-1kg $9.02 $15.14 $6.80 $10.10 $16.99 $21.08 $25.08
+1kg $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00

*EU-EFTA – Iceland, Liechtenstein, Norway and Switzerland
AUD$ EU EU-EFTA UK US CA AU Rest of World
-250g $8.15 $12.03 $5.28 $5.14 $13.01 $15.15 $12.27
250g-1kg $11.58 $19.43 $8.73 $12.97 $21.81 $27.06 $32.19
+1kg $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00

*Pricing can change based on increased carrier charges. We’ll notify you of these changes if and when they do.

In short Yes!. We strive too gives you access to products that we can fulfil in country or at lest that we can ship globally. For example, Stanley/Stella products are available in all EU and UK countries but for the ROW we’ll ship to your fans around the world.

If a product is out of stock or there is limited supply we’ll offer to switch for a product of equal quaility. We do all we can to circumvent these issues by monitoring stock levels and working directly with the manufactures. But stock issues do happen and when they do we have a plan B.

Yes! Our price includes garment, print and fulfilment. Shipping is the only additional costs.Theres no surprises.

Orders are produced at one of our hand picked global partner facilities. Our technology routes orders to the closest of our partners to the delivery address.
On all apparel we offer both font and back print options. Our price includes one print position. Additional print positions there is an extra charge. You’ll see a breakdown of costs when saving your product.
All orders placed before 12pm EU time for core colours and sizes, it is our goal to dispatch all orders within 3 working/business days.
Example:
Orders placed pre 12pm Monday will ship by end of day Wednesday.
Orders placed after 3pm Friday will ship by end of day Wednesday, not Tuesday.

For non-core product ordered can take an additional 7 working days.
Public and national holidays can effect dispatch times.
We offer full colour print across all products. You’re not limited by the number of colours in your design.
Referee to our product & artwork templates for design spec and max print size for all products.
Not at the moment. It is on our road map and we’re currently working on adding this option. We’ll let you know when it’s available.
Not at the moment. Embroidery is top of our list for addtional decoration option and we hope to have it in place by the end of this year.
No, product veriants are only limited by the colour and size options available.
We’re always looking for new products and or colour and size options. If you can’t find something you would like to offer your fans, send us an email and we’ll add it if it make sense to do so.
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