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This page (and any other documents that are referred to on it) contains the Terms & Conditions on which we supply any of the products listed on app.fanbace.com.
Please read these Terms and Conditions carefully before opening an account and placing orders with Fanbace. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content please contact Fanbace Customer Service (customerservice@fanbace.com) before opening an account or placing an order.
We have written these T&C’s with you, the merchant/the store owner, in mind and have tried to make them as easy to understand as possible. To further enhance your understanding of the terms we have listed some words that are widely used throughout the document.
Terminology.
Within these T&C’s we shall use headings to aid your understanding of the document.
If you need to contact us, please do so by email at customerservice@fanbace.com.
Fanbace Customer Service team will endeavor to reply to your question(s) within 48hrs. In times of high demand this may be 3-5 business days (Business Day = Monday – Friday. Excludes public and national holidays as outlined by the government of Ireland).
Any transaction(s) you enter into with us through the use of our services is entered into with Fanbace Limited., our legal entity which owns and operates this fanbace.com and all services. Company address: Fanbace Limited, Unit 7 Oaktree Business Centre, Oaktree Business Park, Trim Co. Meath. C15 TEF4, Ireland.
About the use of our services and our communication accessing to our website means that you automatically agree to our Terms and Conditions. If you do not agree with our T&C’s them then please do not use our services.
You are responsible for compliance with local laws if and to the extent local laws are applicable.
We have made every effort to display products and artwork colour reproductions as accurately as possible, but we cannot guarantee that the product, print reproduction of artwork you see displayed on your screen are a total and accurate representation of the actual merchandise due among other reasons to the technical difference in the monitor or screen you may use.
By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.
As part of our effort to make further improvements to our services we provide to our customers telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.
Our employees and agents are not authorised to make any representations concerning the goods unless confirmed first by us to you in writing. When placing an order with us you acknowledge that you have not relied on any such representations which are not confirmed.
All specifications, drawings and particulars of weights, sizes and performance issued by us are approximations only.
Contract with us.
By placing an order with us, you are making an offer to buy goods. When your order has been accepted we will update you by means of status change via our API, example Shopify Orders status will change from ‘Unfulfilled’ to ‘In Progress’. Acceptance of your order and formation of the contract will only take place once confirmation has been sent. We will send you a dispatch confirmation via our API when your order/s have been dispatched along with tracking information. If your order has not been accepted you will receive an email from us telling you the reasons why.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will then not send an order status change and there will be no contract between us. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept these you will not have to pay to return the goods to us.
Content.
We don’t make any claim(s) to your content. This includes product descriptions using our services. Content, images, shop name, reviews, video, usernames, etc. using our services is your content.
Content, including copy, images, photographs, graphics and other materials, hereinafter “Content” you post, submit, upload, display, sell or use, hereinafter “post”, using our services is your content.
Pricing Policy
All prices shown are in euros. Where applicable, prices may change from time to time. In case we use a special sale offer price please note that this might be a limited time offer. The price for goods remains the same regardless of the country of delivery.
We take great care in providing you with the correct product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However we shall be under no obligation to fulfil an order for a product that was shown at an incorrect price. In such a case we will contact you by email.
VAT
All prices shown are exclusive of VAT. VAT is charged at the rate set by the country by country of the registered store owner.
Delivery charges
A charge will be made to cover postage and packaging on all orders. The delivery charge is not included in the product prices shown.
Where an order can not be fulfilled in the country of destination an international delivery charge may apply. All orders for international delivery are subject to international terms and conditions.
Payment & Fees
When you place an order via our service where a fee is charged, you agree to authorize payment of fees which will be collected at the time the order is dispatched. We are free to change our fees from time to time (example sales, discounts etc.). We may choose to temporarily change our service fees for promotional purposes. These changes are effective for the duration of the promotion.
We accept Visa Debit/Credit, Mastercard and American Express. We take payment from your card at the time we accept your order.
All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of goods.
By placing an order through our services, you confirm that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilize the card to effect payment. Unauthorized use of a payment method, deems you personally liable, and shall reimburse us for damages resulting from unauthorized use.
You represent to Fanbace Limited. that the billing information you supplied is true, correct, and complete. To the best of your knowledge, charges incurred by you will be honored by your financial institution (including but not limited to credit card companies) or payment service provider.
In the event of a return which does not comply with our return policy, you will reimburse Fanbace Limited. for any loss, which consist of fulfillment costs and chargeback fees (up to €15 per chargeback).
Refusal to process a transaction is at our sole discretion. We are not liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.
Description of Products and Availability
If an item sells out we will take it off display as soon as possible. If items that you order should be out of stock, or delayed for any reason, we will try to contact you. If we receive no response to our emaile-mail we will continue to process the remaining items of your order.
If an offer is subject to a limited period of availability or is made subject to conditions, this will be explicitly mentioned in the offer.
In the event of an event of an act of god, (an event outside of human control or activity) product availability may be affected. By accepting these terms you acknowledge and accept.
Shopping, Registering as a Client and Placing an Order
Our aim is to make the process of creating and selling products to your customer as effortless as possible. An account is required to use our services. Your unique login name and password are a combination of your email and password of your choice. Your personal details will be stored behind your login name and password and can only be accessed and changed by you.
When publishing products for sale via our service you hereby agree to our Terms and Conditions.
Delivery
When your order has been shipped we will send a dispatch confirmation via our API. The status update set the order in your eCom store to fulfilled and will include a tracking number of your parcel where available. It is your obligation to notify your customer of the order dispatch by whatever means is at your disposal.
We aim to process your order within 72 hours. In the event of circumstances out of our control (act of god, supplier negligence, product availability, pandemic etc.) we will notify you by email. We will do all within our means to fulfil your orders, but in the event we can’t fulfil, a refund fulfil refund will be issued where applicable.
If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see Returns Policy for further details.
Cancellation and Return Policy
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or miss-described.
Cancelling is possible up until the order is in production. Orders cancelled before production will not be charged.
Once your order is in production, no further changes can be made to the order, meaning we will be unable to cancel or amend artwork or product specifications. This is a strict policy due to our automated production process, as orders are accepted into our production run immediately.
Complaints must be registered with us within 15 days of delivery. Longer than this may result in your complaint not being upheld or rejected. We need to be able to verify the issue was a result of our production process or courier mishandling.
Personalised products do not qualify for return or exchange unless it is deemed the product or print is fit for sale.
Faulty Goods
If the goods are found to be faulty upon delivery, you may reject the order and claim a full refund once we have received the order back. If the fault is found later on, or if you delay in making a complaint beyond the 15 days specified, you may not be entitled to a repair or replacement. If the complaint is registered with us within the specified time frame, and a replacement is not available, you may claim a part or full refund of your money back if the complaint is deemed valid.
Please see Returns Process for further details.
No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding, or incorrectly heeding the user/washing instructions.
Returns Process
For orders delivered to a UK address, if you want to return any faulty products in line with our Return Policy, please contact us at customerservices@fanbace.com. When returning the goods you are required to fill out the Return document that we will have included with your order.
We will reimbursere-imburse the purchase amount you paid in full for your purchase with us to your account within 30 days of processing your return..
In the event that the wrong product has been sent to you, we will refund the full purchase amount you paid for your purchase with us including the original shipping costs. Any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you.
Ordering from outside the UK We have a growing number of websites in specific countries from which you can order directly: see our Delivery section for an overview of these countries and the applicable delivery times and charges.
If you order products from our UK website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. We will not be held liable for any delay in delivery due to parcels being held for inspection by customs.
You are responsible for ensuring that the product you have ordered can be lawfully imported into your desired country. When ordering from us, you are classed as the importer of record and must comply with all laws and regulations of the destination country. We advise you to make any necessary checks in relation to this before placing your order.
We will not be liable for any breach by you of any such laws. You agree that if any liability is incurred by us because of this you will reimburse us for any costs, damages and expenses to us in connection with any such claim.
Payment
Payment from outside of the UK may be made by any of the methods indicated on our website. Payment shall be made in the currency relevant to the country of delivery. Please view our Payment Page. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.
Complaints Procedure
We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email or post at the earliest possibility clearly explaining the feedback you have. We aim to reply within 24hrs.
Data protection, privacy and security For information please see our separate document on Data protection, Privacy and Security.
Copyright
This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of Fanbace. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.
Liability and Indemnity
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
Jurisdiction
These Terms & Conditions and all matters connected with any order you place on our website are governed by Irish law and you agree to submit to the exclusive jurisdiction of the Irish courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.
All dealings between us in connection with our T&C’s and each purchase shall be carried on in the English language.
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.
General
These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.
In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any preceding proceeding or succeeding breach of any provision.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.
If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.